Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 2–5 business days. Processing times may vary depending on the product, availability, and fulfillment method.

Some Sage to Timber Trading Company products may be produced or fulfilled by a third-party fulfillment partner. These products may have different processing times, which will be noted on the applicable product page when necessary.

Shipping Rates

Available shipping methods and rates are displayed at checkout.

Available shipping methods, rates and any free shipping promotions are displayed at checkout. Shipping rates may vary depending on the products ordered and fulfilment method.

Delivery Times

Delivery estimates shown at checkout begin after an order has been processed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Multiple Shipments

Orders containing products fulfilled from different locations may arrive in separate packages and at different times. You will not be charged additional shipping solely because an order is divided into multiple shipments.

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information.

Lost, Damaged, or Incorrect Orders

If an order arrives damaged, appears to be lost, or contains an incorrect item, contact us at support@sagetotimber.com with your order number and details of the issue. We will work with you to resolve the problem.

Questions

For shipping questions, contact us at support@sagetotimber.com.