Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase from Sage to Timber Trading Company.

Returns

Most new, unused merchandise may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition.

To request a return, contact us at orders@sagetotimber.com before sending an item back. Please include your order number and the reason for the return. Items returned without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at orders@sagetotimber.com. Please include your order number and photos of the issue when applicable. We will work with you to make it right.

Non-Returnable Items

Custom or personalized products, gift cards, and items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.

Certain natural products, including fur, hides, skulls, bones, and other animal-derived products, may vary naturally in color, size, shape, markings, and appearance. These natural variations are not considered defects. Return eligibility for these products will be stated on the individual product listing.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Sage to Timber Trading Company or the item arrived damaged or defective.

Questions

For questions about returns or refunds, contact us at orders@sagetotimber.com